ITALY
We offer free Standard Delivery to Italy for orders over 250 euro, for orders under 250 € delivery is 9 €. SDA carry our Italian deliveries and you’ll receive a tracking number once your order leaves our distribution centre for use on the SDA website. Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days after placing your order. Working days do not include weekends or public holidays.
EUROPE**
We offer free Standard Delivery to Europe countries for orders over 250 euro, for orders under 250 € delivery is 10 €. FedEx carry our European deliveries and you’ll receive a tracking number once your order leaves our distribution centre for use on the FedEx website. Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 4 to 6 working days after placing your order. Working days do not include weekends or public holidays.
USA & RUSSIA
We offer International shipping with FedEx, delivery is 15€. FedEx carry our Usa & Russia deliveries and you’ll receive a tracking number once your order leaves our distribution centre for use on the FedEx website. Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 to 7 working days after placing your order. Working days do not include weekends or public holidays. We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties, including IT VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.
Any trouble with your order related to the custom, won’t be our responsibility. If the client won’t correctly take its order, it will come back in our offices. All the related expenses (shipping costs and duties) will be on client’s charge.
Extra EU
We offer International shipping with FedEx, delivery is 20€. FedEx carry our Extra EU deliveries and you’ll receive a tracking number once your order leaves our distribution centre for use on the FedEx website. Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 to 7 working days after placing your order. Working days do not include weekends or public holidays. We ship outside of the EU** on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties, including IT VAT. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information. During sales or promo periods, those timings could be delayed.
** As of 1 January 2021, the UK is no longer part of the EU Customs Union. Therefore, customs formalities will apply to all goods entering and leaving the UK.
RETURN
ONLINE RETURNS POLICY
You can return* any item for a refund within 14 days starting from the day you received your order. Any items received after 28 days will have to be refused. Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage. Returns hand carried to the warehouse will not be accepted due to security reasons. Refunds will be made via the original method of payment. Returns will be processed within 48 hours, this may vary during busy periods. Allow 5- 10 working days for refunds to appear in your account.
*The items must be returned in their original condition, have to be intact and all tags must still be at-tached to the products, which do not have to be worn or used. Our warehouse will accept the delivery of returned items, reserving the right to verify their integrity. Once a return is approved, we will send you a confirmation email and we will refund your pur-chase. Refunds will be issued to the original form of payment. We are committed to processing returns within 72 hours of receipt. Please allow 5-10 working days before the refund is available on your bank account.
Return shipping cost is at the expense of the customer. You can make the return by post, using the shipping service you deem most appropriate, by sending the items you wish to return to the following address:
Trophee DMN Division s.r.l. - Eshop
Via Monteleone di Fermo, 23
00156 Rome (RM)
Italy
We remind you that non-European shipments are Delivery Duty Unpaid (DDU). This means that the final price does not include any import taxes or customs clearance costs. The customer will be responsible for paying this amount.Please contact your local customs for more information.
For faster processing of your return, download and attach this form: Return form